What can we help you with?
Getting started
New to Ezaalah? Start here to understand how the platform works and what to expect.
Upload a video
Learn how to submit a video for processing, step by step.
Track your order
Understand what each status means and what happens next.
Download your video
Once processing is complete, here is how to get your file.
Common questions
When am I charged?
You are never charged until your video finishes processing successfully.
What can Ezaalah do?
Learn what works well, and where results may vary.
YouTube and beta features
YouTube video processing is currently in beta. This means availability and behavior may change as the feature matures. You will always be informed before anything unexpected happens.
YouTube processing
What to expect from YouTube-based uploads and why it is still evolving.
Resolution limits
Why some YouTube videos appear at 360p or 720p instead of higher quality.
Looking ahead
Ezaalah is growing, and we are working on features designed specifically for schools and organizations. These are not ready yet, but you can read about what is planned.School workflows
Shared credits, team access, and a centralized video library are on the way.
Need help?
If you cannot find what you are looking for, or if something is not working as expected, we are here to help.Contact support
Learn how to reach us and what to include for faster help.
We respond thoughtfully to every message. Support is currently handled by email to ensure each request receives careful attention.