# Ezaalah Help Center

> Guides and answers to help you use Ezaalah with confidence. Learn how to upload videos, track processing, understand payments, download completed files, and resolve common issues, all designed for teachers, homeschoolers, and schools.

## Docs

- [Help Center](https://support.ezaalah.com/index.md): Welcome to the Ezaalah Help Center. Find answers, learn how Ezaalah works, and get support when you need it.
- [What Is Ezaalah?](https://support.ezaalah.com/what-is-ezaalah.md): An introduction to Ezaalah for educators who need distraction-free videos.
- [How Ezaalah Removes Background Music](https://support.ezaalah.com/how-ezaalah-removes-background-music.md): How Ezaalah separates speech from background music and processes your video.
- [What Ezaalah Can and Cannot Do](https://support.ezaalah.com/what-ezaalah-can-and-cannot-do.md): Capabilities and limitations of Ezaalah's audio cleanup.
- [How to Upload a Video](https://support.ezaalah.com/how-to-upload-a-video.md): Step-by-step guide to uploading videos to Ezaalah.
- [Understanding Order Statuses](https://support.ezaalah.com/understanding-order-statuses.md): What each order status means and what to do next.
- [How to Download Your Processed Video](https://support.ezaalah.com/how-to-download-your-processed-video.md): Download steps, availability window, and troubleshooting tips.
- [When Am I Charged?](https://support.ezaalah.com/when-am-i-charged.md): How Ezaalah's pay-after-processing model and credits work.
- [YouTube Video Processing (Beta)](https://support.ezaalah.com/youtube-video-processing-beta.md): What it is, why it is beta, and what to expect when it launches.
- [Why Are Some YouTube Videos Limited to 360p or 720p?](https://support.ezaalah.com/why-are-some-youtube-videos-limited-to-lower-resolutions.md): Understanding resolution limitations when using YouTube video processing in Ezaalah.
- [Why Do I See a Supabase URL When Signing In?](https://support.ezaalah.com/why-do-i-see-a-supabase-url-when-signing-in.md): Why a supabase.co address appears during Google sign-in, and how to know it’s safe.
- [School Workflows and Organization Accounts (Coming Soon)](https://support.ezaalah.com/school-workflows-and-organization-accounts-coming-soon.md): Planned organization features for schools, shared credits, and a shared video library.
- [Contacting Support](https://support.ezaalah.com/contacting-support.md): How to reach Ezaalah support and what to include for faster help.