# Ezaalah Help Center

> Guides and answers to help you use Ezaalah with confidence. Learn how to upload videos, track processing, understand payments, download completed files, and resolve common issues, all designed for teachers, homeschoolers, and schools.

## Docs

- [Contacting Support](https://support.ezaalah.com/contacting-support.md): How to reach Ezaalah support and what to include for faster help.
- [How Ezaalah Removes Background Music](https://support.ezaalah.com/how-ezaalah-removes-background-music.md): How Ezaalah separates speech from background music and processes your video.
- [How to Download Your Processed Video](https://support.ezaalah.com/how-to-download-your-processed-video.md): Download steps, availability window, and troubleshooting tips.
- [How to Upload a Video](https://support.ezaalah.com/how-to-upload-a-video.md): Step-by-step guide to uploading videos to Ezaalah.
- [Help Center](https://support.ezaalah.com/index.md): Welcome to the Ezaalah Help Center. Find answers, learn how Ezaalah works, and get support when you need it.
- [School Workflows and Organization Accounts (Coming Soon)](https://support.ezaalah.com/school-workflows-and-organization-accounts-coming-soon.md): Planned organization features for schools, shared credits, and a shared video library.
- [Understanding Order Statuses](https://support.ezaalah.com/understanding-order-statuses.md): What each order status means and what to do next.
- [What Ezaalah Can and Cannot Do](https://support.ezaalah.com/what-ezaalah-can-and-cannot-do.md): Capabilities and limitations of Ezaalah's audio cleanup.
- [What Is Ezaalah?](https://support.ezaalah.com/what-is-ezaalah.md): An introduction to Ezaalah for educators who need distraction-free videos.
- [When Am I Charged?](https://support.ezaalah.com/when-am-i-charged.md): How Ezaalah's pay-after-processing model and credits work.
- [Why Are Some YouTube Videos Limited to 360p or 720p?](https://support.ezaalah.com/why-are-some-youtube-videos-limited-to-lower-resolutions.md): Understanding resolution limitations when using YouTube video processing in Ezaalah.
- [Why Do I See a Supabase URL When Signing In?](https://support.ezaalah.com/why-do-i-see-a-supabase-url-when-signing-in.md): Why a supabase.co address appears during Google sign-in, and how to know it’s safe.
- [YouTube Video Processing (Beta)](https://support.ezaalah.com/youtube-video-processing-beta.md): What it is, why it is beta, and what to expect when it launches.