> ## Documentation Index
> Fetch the complete documentation index at: https://support.ezaalah.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Welcome to the Ezaalah Help Center. Find answers, learn how Ezaalah works, and get support when you need it.

Welcome to the Ezaalah Help Center. Whether you are preparing a lesson, reviewing an order, or simply learning how things work, you will find clear answers here.

Ezaalah is designed for educators, homeschoolers, and schools who need distraction-free videos for learning environments. We remove background music while preserving speech, and we do it without requiring audio editing skills or complicated software.

If something feels confusing, take your time. This Help Center is here to support you, not overwhelm you.

***

## What can we help you with?

<Columns cols={2}>
  <Card title="Getting started" icon="circle-play" href="/what-is-ezaalah">
    New to Ezaalah? Start here to understand how the platform works and what to expect.
  </Card>

  <Card title="Upload a video" icon="upload" href="/how-to-upload-a-video">
    Learn how to submit a video for processing, step by step.
  </Card>

  <Card title="Track your order" icon="list-check" href="/understanding-order-statuses">
    Understand what each status means and what happens next.
  </Card>

  <Card title="Download your video" icon="download" href="/how-to-download-your-processed-video">
    Once processing is complete, here is how to get your file.
  </Card>
</Columns>

***

## Common questions

<Columns cols={2}>
  <Card title="When am I charged?" icon="credit-card" href="/when-am-i-charged">
    You are never charged until your video finishes processing successfully.
  </Card>

  <Card title="What can Ezaalah do?" icon="wand-magic-sparkles" href="/what-ezaalah-can-and-cannot-do">
    Learn what works well, and where results may vary.
  </Card>
</Columns>

***

## YouTube and beta features

<Info>
  YouTube video processing is currently in beta. This means availability and behavior may change as the feature matures. You will always be informed before anything unexpected happens.
</Info>

<Columns cols={2}>
  <Card title="YouTube processing" icon="youtube" href="/youtube-video-processing-beta">
    What to expect from YouTube-based uploads and why it is still evolving.
  </Card>

  <Card title="Resolution limits" icon="video" href="/why-are-some-youtube-videos-limited-to-lower-resolutions">
    Why some YouTube videos appear at 360p or 720p instead of higher quality.
  </Card>
</Columns>

***

## Looking ahead

Ezaalah is growing, and we are working on features designed specifically for schools and organizations. These are not ready yet, but you can read about what is planned.

<Card title="School workflows" icon="school" href="/school-workflows-and-organization-accounts-coming-soon">
  Shared credits, team access, and a centralized video library are on the way.
</Card>

***

## Need help?

If you cannot find what you are looking for, or if something is not working as expected, we are here to help.

<Card title="Contact support" icon="envelope" href="/contacting-support">
  Learn how to reach us and what to include for faster help.
</Card>

<Note>
  We respond thoughtfully to every message. Support is currently handled by email to ensure each request receives careful attention.
</Note>